🔗 Share this article ‘Social Listening’: The Consumer Goods Giant Aims to Harness Vaseline’s Viral TikTok Trend. First identified more than 150 years ago within a Pennsylvania drilling site, the humble pot of Vaseline could hardly be considered an natural focus for digital platform algorithms. However, its rise as a TikTok talking point has positioned it at the vanguard of an promotional upheaval, where major corporations are allocating substantial funds to content creators and reducing expenditure on advertising goods in legacy broadcasters. A Journey from Drilling to Digital Originally produced in the 1870s by scientist Robert Cheeseborough, who observed drillers rubbing their skin with a byproduct of the drilling process. Now, a flood of user-generated videos have chronicled its broad application in “everyday tips”. It has been touted as a solution for polishing footwear or making fragrance last longer, as well as a fix for noisy doorways. It has even been deployed to stop the scourge of chip seasoning clinging to fingers. Capitalising on the Conversation Detecting the product’s new life online, strategists within the corporation enhanced the tricks by having their research teams evaluate the claims and providing creators with the outcome data. Claims that Vaseline reduced the sting of chili on the mouth were validated. So too were ideas it could extend fragrance and revive leather bags. Suggestions it could whiten teeth or make eyelashes longer were debunked. The ‘Social Listening’ Strategy Print ads and broadcast spots would once have formed the bulk of its promotional efforts. However, this online trend has helped convince executives to turbocharge spending on content creators. This observation of social channels to shape commercial tactics has been termed “social listening”. The company's chief executive, recently appointed, has stated the intention is to spend a full fifty percent of its huge ad budget on social media content. Adapting to New Consumer Habits A leading Unilever executive, who is leading the online push, said the company was merely adjusting to novel methods of reaching consumers. She said participating on platforms “without spoiling the atmosphere” was paramount. “How can companies join discussions credibly? This has perpetually been our aim as brands, back to when people were hanging out their laundry and talking about what they used. “There’s this moving away from a mass communication approach, where we would just broadcast out … Today, it's numerous dialogues, many communities. Changes in digital feeds means that these communities feel niche, however, they are large. “Ensuring your product is discussed by users, recommended by peers, that fosters reliability and pertinence. Influencers are vital for this. This word-of-mouth strategy is being amplified.” A Revolutionary Change in Media This plan mirrors seismic changes taking place in media consumption, with Gen Z and millennial audiences spending more time on apps like TikTok and Instagram than legacy broadcast and print media. The shift is reflected in declines in broadcast and newspaper ads. Within the United Kingdom, advertising income for leading TV channels have declined by over six hundred million pounds in inflation-adjusted terms since 2019. The Creator Economy Boom It also reflects a media convergence as large companies almost become production houses themselves, linking up with hundreds of content creators to enhance their items. A commercial director at a major talent agency said: “Obviously there’s a flow of audiences from conventional channels and they’re spending a lot more time on digital video and image apps than they are watching live TV or reading print. “A lot of brands are telling us people trust recommendations from the creators they engage with compared to commercial messages. This is a persistent pattern.” He said brands could also save money by investing in creators over expensive broadcast campaigns, which also enables easier content adjustment to test effectiveness. Such methods are increasing. Advertising spending on influencer marketing is rising at quadruple the rate than total media spending. Stateside, it has increased by over 100% since 2021 and is projected to reach multi-billion dollar sums in 2025. The Enduring Power of Broadcast Despite the huge changes, industry figures said they believed TV advertising still had a prominent role to play, as broadcasters retained the power to frame public debate. She added: “One of the highest return-on-investment media opportunities is still the Super Bowl. It's not a matter of networks declaring: ‘Oh, we’re not relevant any more.’ It concerns who commands eyeballs … I think there’s 100% a place for them.”